Order Confirmation

Once you have completed your order, you will receive an order confirmation email with details of your purchase.

If you need to make changes to your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but cannot guarantee that changes can be made once an order has been processed.

Order Modifications 

If an item is out of stock or unavailable, we will notify you as soon as possible and provide you with the option to wait for the item to become available, choose a substitute item, or receive a refund.

We reserve the right to refuse or cancel any order for any reason, including but not limited to suspicion of fraud, pricing errors, or inventory issues.

If you have any questions or concerns about our order and payment policy, please do not hesitate to contact us: ORDERS@YOUSHOULDBEHAIR.COM. 

YOUSHOULDbeHAIR will begin to process your order after you receive your order confirmation email.

Order Cancellations

Customers may cancel an order within 12 hours of placing it without incurring any cancellation fees. After the cancellation period has expired, order cancellations will be subject to fees outlined below.

Cancellation Fees

Orders canceled after the specified cancellation period are subject to a cancellation fee of [1.5% of the order total up to $25].

The cancellation fee will be deducted from the original order’s cost/total dollar value before refund issuance.

How to Cancel an Order

To cancel an order, customers must contact our customer service team via email orders@youshouldbehair.com and provide the order number and reason for cancellation.

Orders cannot be canceled once they have been assigned a tracking number. In such cases, customers must follow our return policy for returning unwanted items.

Refunds for Canceled Orders

Refunds for orders cancelled during the cancellation period will be processed within 5 business days from the date of cancellation.

Refunds will be issued using the same method of payment used for the original purchase, unless otherwise specified by Youshouldbehair.

The cancellation fee will be deducted from the original order’s cost/total dollar value before refund issuance.

Special Order and Preorder Items

Orders for special order items or ‘preorder items’ cannot be canceled once production has begun.

Modification of Cancellation Policy

Youshouldbehair reserves the right to modify, suspend, or terminate the order cancellation policy at any time without prior notice.