Hair Extension Returns

All hair extension sales are final. We do not accept returns or exchanges unless you believe the hair you received is defective: excessive shedding, excessive tangling, excessive split ends. 

Defect Claims should be addressed to orders@youshouldbehair.com with DEFECT CLAIM in the subject line within 7 DAYS of your order delivery. Our team will be in contact with you to reach a potential exchange resolution.

Please note defective products will be inspected by our team. The extensions cannot be inspected if it is currently installed. Extensions that have been sewn THROUGH the wefts, or cut, may not be considered for an exchange, as those actions can create excessive shedding. 

If your extensions were chemically processed, ie: dyed, we cannot gage whether the chemical process is the catalyst for your defective product. 

We are here to assist and make your order right.

Hair Cosmetic Returns

We will gladly accept returns or exchanges on hair cosmetics that have been unopened and unused within 7 days of purchase.

Defect Claims should be addressed to orders@youshouldbehair.com with DEFECT CLAIM in the subject line within 7 DAYS of your order delivery. Our team will be in contact with you to reach a potential exchange resolution.

Items should be returned in their original packaging to ensure they are adequately protected in transit.

Sale items & Limited releases are considered final sale and will NOT be eligible for return.

Items should be returned new, unused, and with all tags still attached. Returns that are damaged, soiled or altered will not be accepted and will be sent back to the customer.  Original shipping fees are not refundable. 

For full priced items a refund will be issued back to the original method of payment for the merchandise returned. 

We require up to 5 business days of receiving the merchandise at the Youshouldbehair warehouse to process the return. Financial institutions may require additional days to process the refund before the funds are returned to the account used to place the order.

The order number must be clearly written on the outside of the package. Returns should be shipped with a traceable carrier as we are not responsible for delayed or lost packages. Any returns received without an order number, that do not comply with the above, or that for any other reason Youshouldbehair deems unacceptable may be denied at the discretion of Youshouldbehair.

All other Merchandise Returns

If for any reason you are not satisfied with your order (excluding hair extensions & hair cosmetics, see our Hair extension & Hair Care Return Policy) you can request a return by emailing ORDERS@YOUSHOULDBEHAIR.COM within 7 days of receiving your order. After a return is requested, the return must be back to us within 5 days. 

All returns must be authorized by us before sending merchandise back. We will provide the designated address via email.

Merchandise showing any sign of use will not be accepted and will be sent back to the customer.

Items should be returned in their original packaging to ensure they are adequately protected in transit.

Sale items & Limited releases are considered final sale and will NOT be eligible for return.

Items should be returned new, unused, and with all tags still attached. Returns that are damaged, soiled or altered will not be accepted and will be sent back to the customer.  Original shipping fees are not refundable. 

For full priced items a refund will be issued back to the original method of payment for the merchandise returned. 

We require up to 5 business days of receiving the merchandise at the Youshouldbehair warehouse to process the return. Financial institutions may require additional days to process the refund before the funds are returned to the account used to place the order.

The order number must be clearly written on the outside of the package. Returns should be shipped with a traceable carrier as we are not responsible for delayed or lost packages. Any returns received without an order number, that do not comply with the above, or that for any other reason Youshouldbehair deems unacceptable may be denied at the discretion of Youshouldbehair.

Defect Claims should be addressed to orders@youshouldbehair.com with DEFECT CLAIM in the subject line within 7 DAYS of your order delivery. Our team will be in contact with you to reach a potential exchange resolution.