LAST UPDATED: APR 2024

ALL Sale items & Limited releases are considered final sale and will NOT be eligible for return.

See Complete Store Credit Conditions below.

Hair Extension Returns & Exchanges

We will gladly accept returns on hair extensions for store credit (valid for 180 days), or immediate exchange, within 7 days of your order delivery, as long as your order remains in its original condition.

To request a store credit issuance or exchange, please email us: orders@youshouldbehair.com with your original order number, and desired items, and we will work to accommodate your exchange requests.

Exchanges are subject to availability. If the desired exchange item is not available, a store credit will be issued.

If the exchange item is of lesser value than the original purchase, the price difference will be treated as a store credit.

If the exchange item is of greater value than the original purchase, the customer will be responsible for paying the price difference via emailed invoice.

After your request is received and reviewed by our team, the original item(s) must be sent back to us (or actively in transit) within 5 business days of the return label issuance for our inspection. 

All returns must be authorized by us before sending merchandise back. We will provide the designated address via email.

To be eligible for store credit, products may not be untied, washed, installed, chemically processed, excessively brushed/finger-combed, or tampered with in any way.

We recommend shipping the items in their original packaging to ensure they are adequately protected in transit.

We require up to 5 business days of receiving the merchandise at the Youshouldbehair warehouse to process the return for store credit, or issue a tracking number if you requested an immediate exchange. 

Customer is responsible for paying applicable standard shipping fee rates outbound (from our warehouse to the customer's address) and inbound (from the customer's address to our warehouse) to accommodate exchange requests. Exchanges are not eligible for complimentary standard shipping.

All other Merchandise (Not Hair Extensions) Returns & Exchanges

We will gladly accept returns for store credit (valid for 180 days), or immediate exchange, within 7 days of your order delivery, as long as your order remains in its original condition.

To request a store credit issuance or exchange, please email us: orders@youshouldbehair.com with your original order number, and desired items, and we will work to accommodate your exchange requests.

Exchanges are subject to availability. If the desired exchange item is not available, a store credit will be issued.

If the exchange item is of lesser value than the original purchase, the price difference will be treated as a store credit.

If the exchange item is of greater value than the original purchase, the customer will be responsible for paying the price difference via emailed invoice.

After your request is received and reviewed by our team, the original item(s) must be sent back to us (or actively in transit) within 5 business days of the return label issuance for our inspection. 

All returns must be authorized by us before sending merchandise back. We will provide the designated address via email.

Merchandise showing any sign of use will not be accepted and will be sent back to the customer.

Items should be returned new, unused, and with all tags still attached. Returns that are damaged, soiled or altered will not be accepted and will be sent back to the customer.  

We recommend shipping the items in their original packaging to ensure they are adequately protected in transit.

We require up to 5 business days of receiving the merchandise at the Youshouldbehair warehouse to process the return for store credit, or issue a tracking number if you requested an immediate exchange. 

Customer is responsible for paying applicable standard shipping fee rates outbound (from our warehouse to the customer's address) and inbound (from the customer's address to our warehouse) to accommodate exchange requests. Exchanges are not eligible for complimentary standard shipping.

DEFECTIVE MERCHANDISE CLAIMS

Defect Claims should be addressed to orders@youshouldbehair.com with DEFECT CLAIM in the subject line within 7 days of your order delivery. Our team will be in contact with you to process an exchange for the items originally purchased per the order invoice.

After your claim is received and reviewed by our team, the original item(s) must be sent back to us (or actively in transit) within 5 business days of the return label issuance for our inspection. 

All returns must be authorized by us before sending merchandise back. We will provide the Prepaid return label via email.

We recommend shipping the items in their original packaging to ensure they are adequately protected in transit.

We require up to 5 business days of receiving the merchandise at the Youshouldbehair warehouse to process the return and issue a tracking number for your replacement order. 

If a replacement is not available, a full refund, minus original shipping fees, will be issued using the original method of payment.

Financial institutions may require additional days to process the refund before the funds are returned to the account used to place the order.

Customers with eligible DEFECT CLAIMS are NOT responsible for paying applicable standard shipping fee rates outbound (from our warehouse to the customer's address) and inbound (from the customer's address to our warehouse) to accommodate replacement requests. 

DEFECTIVE CLAIM EXCLUSIONS

The following conditions are not considered defects and are not eligible for replacement:

I. Normal wear and tear

II. Damage caused by accidents, misuse, neglect, abuse

III. Improper handling, installation or maintenance

IV. Unauthorized modifications or alterations

V. Slight Cosmetic Variations

DEFECTIVE HAIR EXTENSIONS

Defective hair extensions meeting the following criteria is eligible for an exchange/store credit in the amount of the original order total minus sales tax: excessive shedding, excessive tangling, excessive split ends, foul smell.

Please note defective products will be inspected by our team. The extensions cannot be inspected if it is currently installed. Extensions that have been sewn THROUGH the wefts, or cut, may not be considered for an exchange, as those actions can create excessive shedding. 

If your extensions were chemically processed, ie: dyed, we cannot gage whether the chemical process is the catalyst for your defective product. 

Store Credit Conditions

Issuance of Store Credit and Transferability

Store credit is issued to the customer’s original email address used to the place original order in the form of a discount code = to the original purchase amount minus (-) applicable shipping fees.

Store credit is non-transferable and can only be used by the original customer.

Eligibility for Store Credit

To be eligible for store credit, the following conditions must be met:

a) The merchandise must be returned (or actively in transit) within 5 business days of the return label issuance.

b) The merchandise must be in its original condition, unused, and in its original packaging.

Redemption of Store Credit

Store credits can be redeemed for merchandise on Youshouldbehair.com

Store credits cannot be used to purchase gift cards or other forms of store credits.

When redeeming store credits, the full value of the credit must be used in a single transaction. Any remaining balance will be forfeited.

Store credits are not redeemable for cash and have no cash value.

Expiration of Store Credit

Store credits expire 180 days from the date of issue, unless otherwise specified.

Expired store credits will not be reinstated or extended.

Modification of Store Credit Policy

Youshouldbehair reserves the right to modify, suspend, or terminate the store credit policy at any time without prior notice.

Youshouldbehair reserves the right to refuse or limit returns for store credit, especially if there is suspicion of abuse or fraud.