FAQ

Placing your order

LAST UPDATED: JUL 2024

YOUSHOULDbeHAIR ships to contiguous U.S. states, Alaska, Hawaii, U.S. Territories, PO Boxes and APO/FPO addresses. Please be aware that orders could arrive in multiple packages. 


FREE Shipping Promotions

Orders qualifying for FREE or discounted shipping promotions are shipped via our Standard service only. FREE or discounted shipping is available in the contiguous U.S. states only, and excludes Alaska, Hawaii, U.S. Territories, PO Boxes, APO/FPO addresses and oversized packages.


Standard

Our Standard Shipping combines the capabilities of UPS, USPS, and several regional carriers to deliver packages to you more efficiently.

This allows packages to arrive on Saturday as well as any other business day. Tracking is available through our your shipping confirmation emails and will indicate the estimated delivery date.

This shipping method is available for shipments to the contiguous U.S. states, Alaska, Hawaii, U.S. Territories, PO Boxes and APO/FPO addresses. Shipping outside the contiguous U.S. states may experience longer transit times.


Expedited and Premium

This shipping method is available for shipments to contiguous U.S. states, Alaska and Hawaii addresses only. 


YOUSHOULDbeHAIR Processing Time

Orders are typically processed for shipment in 1 to 2 business days. However, some items may require extended processing times, which will be indicated on the relevant product page. The estimated release or shipping date is highlighted in bold text within the product description details found on the product page of the item ordered.

Shipping or release dates are provided in a timeframe format, such as:

SHIPPING DATE: Sept 5–Sept 9,

SHIPPING DATE: Three weeks post original order date,

SHIPPING DATE: Sept 5.

The estimated release or shipping date provided during the preorder process is subject to change.

Delays in production, shipping, or other unforeseen circumstances may impact the release date. In the case of processing time delays, we will communicate such updates via email.


Shipping Restrictions

Not all Shipping Methods are available for all shipping addresses. Refer to the Shipping details above for available Shipping Methods for your address.

All orders containing Hazardous Materials have restrictions. See below for details.


Hazardous Materials

Certain items in your order may be considered Hazardous Materials (HAZMAT). Hazardous Materials are as follows: aerosol items, some alcohol-based items, items that contain contents under pressure, and others (e.g., hairspray, nail polish and items containing flammable, volatile or corrosive chemicals).

The U.S. Department of Transportation (USDOT) requires ground-only shipment of Hazardous Materials due to air shipment restrictions and regulations. Therefore, these items cannot be shipped to all addresses.

All orders containing Hazardous Materials must be shipped via Standard and cannot be shipped via Expedited. 

All orders containing Hazardous Materials can only be shipped to addresses within the contiguous U.S. states and cannot be shipped to Alaska, Hawaii, U.S. Territories, PO Boxes or APO/ FPO addresses.


International

YOUSHOULDbeHAIR does not ship to international addresses.


Tracking

Tracking is available through our your shipping confirmation emails and will indicate the estimated delivery date.

Tip: Check the latest tracking links you receive. Sometimes your package is handed to USPS for final delivery. If this happens, you will have an additional link. 

Order cancellation

Order Cancellations

Customers may cancel an order within 12 hours of placing it without incurring any cancellation fees. After the cancellation period has expired, order cancellations will be subject to fees outlined below.

Cancellation Fees

Orders canceled after the specified cancellation period are subject to a cancellation fee of [1.5% of the order total up to $25].

The cancellation fee will be deducted from the original order’s cost/total dollar value before refund issuance.

How to Cancel an Order

To cancel an order, customers must contact our customer service team via email orders@youshouldbehair.com and provide the order number and reason for cancellation.

Orders cannot be canceled once they have been assigned a tracking number. In such cases, customers must follow our return policy for returning unwanted items.

Refunds for Canceled Orders

Refunds for orders cancelled during the cancellation period will be processed within 5 business days from the date of cancellation.

Refunds will be issued using the same method of payment used for the original purchase, unless otherwise specified by Youshouldbehair.

The cancellation fee will be deducted from the original order’s cost/total dollar value before refund issuance.

Special Order and Preorder Items

Orders for special order items or ‘preorder items’ cannot be canceled once production has begun.

Modification of Cancellation Policy

Youshouldbehair reserves the right to modify, suspend, or terminate the order cancellation policy at any time without prior notice.

YOU. rewards Terms & conditions

Subject to the terms and conditions set forth below, members of YOU. Rewards will earn points in connection with the purchase of qualifying products and services at Youshouldbehair.com.

 

 

I. MEMBERSHIP

 

1. Free Membership.

YOU. rewards does not require a monthly or annual membership fee. To obtain membership you must simply enroll in our YOU. Rewards program.

 

2. Eligibility.

You must be age 16 years or older and a resident of the United States to be eligible for membership. Membership in the Program is limited to individuals only and is limited to one account per individual. Persons under the age of 18 ("Minors") must obtain their parents' or legal guardians' consent prior to participation. By submitting an application for YOU. Rewards, you agree (or, if you are a Minor, your parent or legal guardian agrees) to be bound by these terms and conditions. To enroll in the Program, you must provide your first name, last name, mailing address, and phone number. The Program is void where prohibited by law. A person may not be a member of more than one YOU. rewards Program. Members are entitled to only one Member Account.

 

 

3. Membership Account.

Each YOU. Rewards member ("Member") will receive an YOU. Rewards account number that is unique to such Member ("Account"). 

The Account remains the property of YOUSHOULDBEHAIR and must be surrendered upon request. No credit or cash will be given for unused points. Program account numbers are not transferable and are not for sale, resale or barter. YOUSHOULDBEHAIR is not responsible for use of a Member's account or redemption of a Member's points in the event the Member's account is stolen and the account is used or the points are redeemed prior to the Member informing YOUSHOULDBEHAIR that the Member's account has been stolen.

 

4. Member Information (including Personal Information) and Privacy Policy.

When you create an account on youshouldbehair.com, by default, your site log-in credentials are the same log-in credentials you will use to access your points in the YOU. rewards widget hosted by our third-party partner.

 

 

You can access this widget on our YOU. rewards landing page. Members must keep their Member Account information up-to-date by logging directly into the youshouldbehair.com customer account .

 

You may become a registered user of the Website by clicking the ACCOUNT ICON in the header of the YOUSHOULDBEHAIR homepage, then click "Create an Account" and proceeding through the associated registration screens.

 

YOUSHOULDBEHAIR may also obtain change of address updates from other sources such as the U.S. Postal Service, but is not obligated to do so. The information you provide as a member of the Program will be handled according to YOUSHOULDBEHAIR's privacy policy.

 

5. Rewards Disputes.

Points Disputes. If you believe that a purchase made on your Account should have resulted in the addition of Points to your Points balance, and such Points are not reflected in the Points balance within forty-five (45) days of the date on which the purchase posted to your Account balance ("Points Dispute"), notify us immediately. We will use reasonable efforts to investigate your Points Dispute so long as you notify us of such dispute within ninety (90) days of the posting date of such purchase. If you do not notify us within such ninety (90)-day period, you will have waived your right to make a Points Dispute with respect to that purchase. In order for us to undertake an investigation of your Points Dispute, we may require you to provide written confirmation of the dispute. If we do not receive the requested written confirmation at the address and within the time requested by us, we may in our sole discretion determine not to investigate your Points Dispute. Upon completion of our investigation of your Points Dispute, we will have no further responsibilities should you later reassert the same Points Dispute.

 

6. Online Account Maintenance.

Once you are a registered user of the Website, you may view your YOU. Rewards points balance in the widget embedded on our YOU. Rewards landing page. After logging onto the Website, simply click on the widget pop-up embedded on our YOU. Rewards landing page.

 

7. Member Cancellation.

You may cancel your YOU. Rewards membership at any time. Upon cancellation, any unused points accrued in your account will be forfeited and cannot be redeemed.

 

 

II. EARNING POINTS

 

1. General.

Members can earn YOU. Rewards points on for purchases of qualifying products except gift cards. For all Online purchases, you must be a registered user of the Website and YOU. Rewards program to get credit for Online purchases. You must be signed into this account to receive any credit.

 

2. Earning Rate.

YOU. Rewards Member Points. Members earn one (1) point for every one dollar ($1) spent when they purchase qualifying products. Points are rounded down. For example, if you spend $19.99, you will receive 19 points. Calculation is as follows: $19.99 x 1 point per dollar = 19.99 points, which is rounded down to 19 points.

 

 

3. Gift Cards.

When a Member makes a qualifying purchase Online using a gift card, the Member will earn points on the amount of the purchase.

 

4. Timing of the Addition of Points to Accounts.

 

YOU. Rewards Member Points earned on the online purchase of qualifying products will be credited within 72 hours after shipping. The timing for issuing points is subject to change.

 

the amount of points in your Account, including points earned on your recent purchase, will be reflected on your receipt after a transaction, unless there is a point-of-sale or system unavailability or other technical difficulty that limits the ability to reflect points on the receipt.

 

 

5. Exclusions.

Members may earn YOU. Rewards points only on the purchase price of qualifying products online if they are logged onto the Website.

 

Calculation of YOU. Rewards points excludes payment by the Member for shipping charges and all taxes, including without limitation, federal, state, and local taxes or use taxes.

 

YOU. Rewards points will not be earned on any discounts or other credits offered in connection with a product or services. For example, if a product that is normally $100 is on sale for $75, a Member will only earn points on the purchase price of $75. Purchases of gift cards, redemption of merchandise vouchers, and any type of price adjustments, including merchandise returns, are not eligible for points.

 

All purchases made: (i) by a Member prior to such member joining the Program, (ii) Online without a Member being logged onto the Website, are not eligible for Program credit.

 

6. Returns.

Points earned for a purchase that is then the subject of a return, refund, returned check due to non-sufficient funds, or other credit will be deducted from the Member's account in an amount equal to the points earned for the original transaction, including bonus points.

 

7. Bonus Point Promotions.

From time to time, YOUSHOULDbeHAIR may run certain bonus point promotions. When these products are purchased by a Member, the Member will earn bonus points on each product, as specified in the offer. Bonus point promotions are subject to the terms and conditions of the offer and may be offered at any time in YOUSHOULDbeHAIR's sole discretion. Bonus point offers cannot be combined with any other offer. If a Member purchases a product during a bonus point promotion and the product comes with an additional, free product, bonus points will not be issued on the retail value of the free product. If a Member redeems points towards the purchase of a bonus point product and pays a portion of the retail price after the points redemption, the Member will receive bonus points on the leftover retail amount paid by the Member. If a Member redeems points towards the purchase of a bonus point product in an amount equal to the full price of the bonus point product, the Member will not earn any bonus points. You may also earn additional points on non-purchase activities in accordance with the terms published by YOUSHOULDbeHAIR. You may also earn additional points on certain purchases from eligible third parties in accordance with the terms published by YOUSHOULDbeHAIR.

 

III. REDEEMING POINTS

 

1.General.

Points earned by a Member may be redeemed: (i) for products or discounts on products at YOUSHOULDbeHAIR, provided a Member is using a minimum of 2000 points. Points cannot be redeemed on Gift Card purchases.

 

2. Points towards Products: Members can use their points to reduce the purchase price of a qualifying product free of charge based on the following scale:

  • 2000 points = $20.00 off

 

Points can be redeemed in any combination of the point and increment amounts set forth above. For example, if a Member wants to redeem 5000 points, the transaction will allow the member to redeem 4000 points. The remaining 1000 points will be redeemable once the member meets the 2000 points minimum threshold. Redemption of points  towards purchases of products is subject to product availability.

 

 

3. Gift cards.

Points cannot be used towards the purchase of gift cards.

 4. Returns

Unfortunately, Rewards may not be returned or exchanged for points or cash, for another product, gift card, or e-gift certificate.

 

5. Redemption Online

Members may redeem their points on any YOUSHOULDBEHAIR purchase. To redeem points through an online purchase, a Member must be a registered user of the Website and YOU. REWARDS program. Points may only be redeemed on the purchase price of qualifying products and cannot be used towards sales tax, shipping and handling charges or the purchase of gift cards. A Member may redeem up to 6,000 points in a single online purchase. Any remaining points can be redeemed in a future purchase.

 

6. Exclusions.

Points accumulated on different Accounts of different Members may not be combined or aggregated to make purchases of products and services or for any other reason. Points earned in a transaction cannot be redeemed in the same transaction.

 

7. Points Expiration.

All unredeemed points expire when you have not engaged in point activity associated with your account for 12 months or more. If you have questions regarding the date of your last point activity or your last purchase, you may email orders@youshouldbehair.com for more information. In addition, points will automatically expire if your Membership is revoked or otherwise cancelled.

 

 

 

IV. GENERAL

By joining the YOU. Rewards Program, you agree to be bound by the terms and conditions set forth in these Program rules. YOUSHOULDBEHAIR reserves the right to cancel, modify, or restrict YOU. Rewards or any aspect of the Program, including, without limitation, the point conversion ratio and the point expiration policy at any time. Any changes can be made without advance notice. YOUSHOULDBEHAIR may make these changes even though such changes may affect the Member's ability to use points already accumulated. You are responsible for remaining knowledgeable about the Program Terms and Conditions. A Member's points balance, as reflected in YOUSHOULDBEHAIR's records, shall be deemed correct. YOUSHOULDBEHAIR reserves the right to determine the amount of points in any Member's account based on YOUSHOULDBEHAIR's internal records related to such Member's account. In the event of an inconsistency between the amount accrued in a Member's account as stated on any Member's receipt and YOUSHOULDBEHAIR's internal records, YOUSHOULDBEHAIR's internal records will control. YOUSHOULDBEHAIR assumes no responsibility for errors caused by incorrect Member information. Your right to transfer points earned or granted under the Program is strictly limited. The sale of points is prohibited and may result in the confiscation or cancellation of your points as well as suspension or termination of your membership, which in each case shall be final and conclusive. YOUSHOULDBEHAIR may revoke any Member's membership in YOU. Rewards at any time if such Member engages in abuse of the Program or fails to follow the terms and conditions of the Program. Fraud or abuse relating to the accrual of points or redemption of rewards may result in revocation of membership in the Program and may affect a Member's eligibility for participation in any other YOUSHOULDBEHAIR program. YOU. Rewards points are non-transferable and cannot be redeemed for cash. The interpretation and application of the Program's Terms and Conditions are at the sole discretion and determination of YOUSHOULDBEHAIR.

 

For information regarding YOUSHOULDBEHAIR or other questions, you may email orders@youshouldbehair.com

Return policy

LAST UPDATED: APR 2024

ALL Sale items & Limited releases are considered final sale and will NOT be eligible for return.

See Complete Store Credit Conditions below.

Hair Extension Returns & Exchanges

We will gladly accept returns on hair extensions for store credit (valid for 180 days), or immediate exchange, within 7 days of your order delivery, as long as your order remains in its original condition.

To request a store credit issuance or exchange, please email us: orders@youshouldbehair.com with your original order number, and desired items, and we will work to accommodate your exchange requests.

Exchanges are subject to availability. If the desired exchange item is not available, a store credit will be issued.

If the exchange item is of lesser value than the original purchase, the price difference will be treated as a store credit.

If the exchange item is of greater value than the original purchase, the customer will be responsible for paying the price difference via emailed invoice.

After your request is received and reviewed by our team, the original item(s) must be sent back to us (or actively in transit) within 5 business days of the return label issuance for our inspection. 

All returns must be authorized by us before sending merchandise back. We will provide the designated address via email.

To be eligible for store credit, products may not be untied, washed, installed, chemically processed, excessively brushed/finger-combed, or tampered with in any way.

We recommend shipping the items in their original packaging to ensure they are adequately protected in transit.

We require up to 5 business days of receiving the merchandise at the Youshouldbehair warehouse to process the return for store credit, or issue a tracking number if you requested an immediate exchange. 

Customer is responsible for paying applicable standard shipping fee rates outbound (from our warehouse to the customer's address) and inbound (from the customer's address to our warehouse) to accommodate exchange requests. Exchanges are not eligible for complimentary standard shipping.

All other Merchandise (Not Hair Extensions) Returns & Exchanges

We will gladly accept returns for store credit (valid for 180 days), or immediate exchange, within 7 days of your order delivery, as long as your order remains in its original condition.

To request a store credit issuance or exchange, please email us: orders@youshouldbehair.com with your original order number, and desired items, and we will work to accommodate your exchange requests.

Exchanges are subject to availability. If the desired exchange item is not available, a store credit will be issued.

If the exchange item is of lesser value than the original purchase, the price difference will be treated as a store credit.

If the exchange item is of greater value than the original purchase, the customer will be responsible for paying the price difference via emailed invoice.

After your request is received and reviewed by our team, the original item(s) must be sent back to us (or actively in transit) within 5 business days of the return label issuance for our inspection. 

All returns must be authorized by us before sending merchandise back. We will provide the designated address via email.

Merchandise showing any sign of use will not be accepted and will be sent back to the customer.

Items should be returned new, unused, and with all tags still attached. Returns that are damaged, soiled or altered will not be accepted and will be sent back to the customer.  

We recommend shipping the items in their original packaging to ensure they are adequately protected in transit.

We require up to 5 business days of receiving the merchandise at the Youshouldbehair warehouse to process the return for store credit, or issue a tracking number if you requested an immediate exchange. 

Customer is responsible for paying applicable standard shipping fee rates outbound (from our warehouse to the customer's address) and inbound (from the customer's address to our warehouse) to accommodate exchange requests. Exchanges are not eligible for complimentary standard shipping.

DEFECTIVE MERCHANDISE CLAIMS

Defect Claims should be addressed to orders@youshouldbehair.com with DEFECT CLAIM in the subject line within 7 days of your order delivery. Our team will be in contact with you to process an exchange for the items originally purchased per the order invoice.

After your claim is received and reviewed by our team, the original item(s) must be sent back to us (or actively in transit) within 5 business days of the return label issuance for our inspection. 

All returns must be authorized by us before sending merchandise back. We will provide the Prepaid return label via email.

We recommend shipping the items in their original packaging to ensure they are adequately protected in transit.

We require up to 5 business days of receiving the merchandise at the Youshouldbehair warehouse to process the return and issue a tracking number for your replacement order. 

If a replacement is not available, a full refund, minus original shipping fees, will be issued using the original method of payment.

Financial institutions may require additional days to process the refund before the funds are returned to the account used to place the order.

Customers with eligible DEFECT CLAIMS are NOT responsible for paying applicable standard shipping fee rates outbound (from our warehouse to the customer's address) and inbound (from the customer's address to our warehouse) to accommodate replacement requests. 

DEFECTIVE CLAIM EXCLUSIONS

The following conditions are not considered defects and are not eligible for replacement:

I. Normal wear and tear

II. Damage caused by accidents, misuse, neglect, abuse

III. Improper handling, installation or maintenance

IV. Unauthorized modifications or alterations

V. Slight Cosmetic Variations

DEFECTIVE HAIR EXTENSIONS

Defective hair extensions meeting the following criteria is eligible for an exchange/store credit in the amount of the original order total minus sales tax: excessive shedding, excessive tangling, excessive split ends, foul smell.

Please note defective products will be inspected by our team. The extensions cannot be inspected if it is currently installed. Extensions that have been sewn THROUGH the wefts, or cut, may not be considered for an exchange, as those actions can create excessive shedding. 

If your extensions were chemically processed, ie: dyed, we cannot gage whether the chemical process is the catalyst for your defective product. 

 

Store Credit Conditions

Issuance of Store Credit and Transferability

Store credit is issued to the customer’s original email address used to the place original order in the form of a discount code = to the original purchase amount minus (-) applicable shipping fees.

Store credit is non-transferable and can only be used by the original customer.

Eligibility for Store Credit

To be eligible for store credit, the following conditions must be met:

a) The merchandise must be returned (or actively in transit) within 5 business days of the return label issuance.

b) The merchandise must be in its original condition, unused, and in its original packaging.

Redemption of Store Credit

Store credits can be redeemed for merchandise on Youshouldbehair.com

Store credits cannot be used to purchase gift cards or other forms of store credits.

When redeeming store credits, the full value of the credit must be used in a single transaction. Any remaining balance will be forfeited.

Store credits are not redeemable for cash and have no cash value.

Expiration of Store Credit

Store credits expire 180 days from the date of issue, unless otherwise specified.

Expired store credits will not be reinstated or extended.

 

Modification of Store Credit Policy

Youshouldbehair reserves the right to modify, suspend, or terminate the store credit policy at any time without prior notice.

Youshouldbehair reserves the right to refuse or limit returns for store credit, especially if there is suspicion of abuse or fraud.

 

Preorder Policy

Last Updated: FEB 2024

Please take a moment to review our preorder policy, which outlines the terms and conditions associated with preordering items on our platform.

1. Preorder Definition:

  • Preordering refers to the purchase of a product before it is officially released or becomes available in our inventory.

2. Preorder Process:

  • To place a preorder, customers must add the desired item to their shopping cart and proceed to checkout.
  • Payment for preordered items is processed at the time of checkout.
  • Customers will receive a confirmation email that includes the items processed at checkout.
  • Orders containing in stock items and preorder items will be shipped together in a single order. To avoid delays in your order, please place a separate order for in stock items and preorder items. 

3. Release/Shipping Dates:

  • The estimated release/shipping date is located in BOLD TEXT within the product description details found on the product page of the item ordered. 
  • Shipping/release dates are provided in a timeframe format such as: (1) SHIPPING DATE: Sept 5-Sept 9, (2) SHIPPING DATE: three weeks post original order date, or an explicit date format: (3) SHIPPING DATE: Sept 5.
  • The estimated release/shipping date provided during the preorder process is subject to change. Delays in production, shipping, or other unforeseen circumstances may impact the release date.

4. Order Modifications and Cancellations:

  • Preorder items are not subject to modifications or cancellations.

5. Payment:

  • Payment for preordered items is processed at the time of checkout.
  • In the event of order cancellation, refunds will be issued to the original payment method.
  • Any changes in the product's price before the release date will not affect preorders that have already been placed.

6. Shipping and Delivery:

  • Preordered items will be shipped as soon as they become available.
  • Shipping timelines are provided in the confirmation email and are subject to change based on production and logistical considerations.

7. Product Changes:

  • Product specifications, design, or features may change before the official release. Customers will be notified of any significant changes via email.

8. Limited Stock:

  • Preordering ensures that customers secure their desired items. However, availability is subject to stock limitations, and preorders are fulfilled on a first-come, first-served basis.

9. Communication:

  • Customers will receive regular updates via email regarding the status of their preordered items, including any changes to release dates.

10. Customer Support:

  • For any questions or concerns related to preorders, customers can contact our customer support team at orders@youshouldbehair.com.

By placing a preorder with Youshouldbehair, customers acknowledge and agree to the terms outlined in this preorder policy.

Troubleshooting

Damaged Item? Defect Claims should be addressed to orders@youshouldbehair.com with DEFECT CLAIM in the subject line within 7 DAYS of your order delivery. Our team will be in contact with you to reach a potential exchange resolution.


Missing Item? Check your order to make sure that it is not being sent in multiple packages (this would show as having multiple tracking numbers). If not, please contact orders@youshouldbehair.com through the contact page.


Missing Package? Please review the tracking link from the carrier, along with all areas the package may have been delivered to. If it has been one business day since the date of delivery and you still cannot locate your package, please contact orders@youshouldbehair.com through the contact page.

Product Availabilty 

In the event that an item becomes out of stock after your order is submitted, we will ship the rest of the items in your order and send you an email indicating that one of your selected items is out of stock. You will not be charged for the out-of-stock item. Rainchecks are not available, and we will not ship the item when it is back in stock, as we do not have a backorder system. 

Customer account

You can manage your customer profile information such, as shipping addresses, and view your order history by creating an account with Youshouldbehair.com 


You may become a registered user of the Website by clicking the ACCOUNT ICON in the header of the YOUSHOULDBEHAIR homepage, then click "Create an Account" and proceeding through the associated registration screens. 


When you create an account on youshouldbehair.com, by default, your site log-in credentials are the same log-in credentials you will use to access your points in the YOU. rewards widget hosted by our third-party partner. 


You can access this widget on our YOU. rewards landing page. Members must keep their Member Account information up-to-date by logging directly into the youshouldbehair.com customer account . 


YOUSHOULDBEHAIR may also obtain change of address updates from other sources such as the U.S. Postal Service, but is not obligated to do so. The information you provide as a member of the Program will be handled according to YOUSHOULDBEHAIR's privacy policy.