Last Updated: JUL 2024

Please take a moment to review our preorder policy, which outlines the terms and conditions associated with preordering items on our platform.

Preorder Definition:

• Preordering refers to the purchase of a product before it is officially released or becomes available in our inventory.

Preorder Process:

• To place a preorder, customers must add the desired item to their shopping cart and proceed to checkout.
• Payment for preordered items is processed at the time of checkout.
• Customers will receive a confirmation email that includes the items processed at checkout.
• Orders containing in stock items and preorder items will be shipped together in a single order. To avoid delays in your order, please place a separate order for in stock items and preorder items. 

Release/Shipping Dates:

• The estimated release/shipping date is located in BOLD TEXT within the product description details found on the product page of the item ordered. 
• Shipping/release dates are provided in a timeframe format such as: (1) SHIPPING DATE: Sept 5-Sept 9, (2) SHIPPING DATE: three weeks post original order date, or an explicit date format: (3) SHIPPING DATE: Sept 5.
• The estimated release/shipping date provided during the preorder process is subject to change. Delays in production, shipping, or other unforeseen circumstances may impact the release date.
• Preordered items will be shipped as soon as they become available.

Order Modifications and Cancellations:

• Preorder items are not subject to modifications or cancellations.

Payment:

• Payment for preordered items is processed at the time of checkout.
• In the event of order cancellation, refunds will be issued to the original payment method.
• Any changes in the product's price before the release date will not affect preorders that have already been placed.

Product Changes:

• Product specifications, design, or features may change before the official release. Customers will be notified of any significant changes via email.

Limited Stock:

• Preordering ensures that customers secure their desired items. However, availability is subject to stock limitations, and preorders are fulfilled on a first-come, first-served basis.

Communication:

• Customers will receive regular updates via email regarding the status of their preordered items, including any changes to release dates.

Customer Support:

• For any questions or concerns related to preorders, customers can contact our customer support team at orders@youshouldbehair.com.

By placing a preorder with Youshouldbehair, customers acknowledge and agree to the terms outlined in this preorder policy.